Voice Vault

  • System Full Featured Reporting• Center call volume by hour• Center call volume by channel• Contents listing for hard drive and archive media• System Status• Current remote users• User Activity (historical audit trail) Media Library Label Printer Ready Spoken Time Stamp Auto Starts upon reapplication of power Power recovery in less than 2 minutes Supports daylight savings time operation Synchronizes time and date with NTP service Remote playback client

  • Recording Parameters 4 – 48 analog, digital or combined input channels Hook detect, VOX (w/pre-trigger recording) or continuous recording modes1:1, 2:1, 3:1, GSM or 723.1 compression rate

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    • On-Line Storage More then 26,000 channel hours and 2,000 locked calls

  • Archive Parameters 0, 1 or 2, 9.4GB DVD drives operate in serial or parallel modeMedia overwrite protection, recording overlap and programmable deck swap schedule AutoRecovery – supports files recovery from flawed mediaReMASTERING – allows multiple copies to be created from the original DVD media

  • Search Parameters Time/Date of call, Channel Name, Channel Number, Call Classification, CID, DTMF, ANI, In/OutBound, Keyword or Phrase Search, Agent Notes, Account Number, Social Security Number, Duration, Locked Calls, Locking User, Tagged Calls, User Defined Parameter, custom 14 character alpha-numeric data field and search to exact time and date

  • Playback Live monitor, continuous playback, "loop" playback, simultaneous record and playback. Playback recorded audio with or without silent periods. View audio records, plotted in a time coordinate with AudioMAP. Insert spoken date, time and channel announcement at beginning / end of file playback. Adjustable playback speed.

  • Security System access/denial programmable by individual user, by function, and by channel. AutoSECURE locks the recorder interface following inactivity of 0-60 minutes.

  • Network Ethernet TCP/IP, 10/100 Mb/sec Auto Selecting

  • Power Requirements 90 - 130 VAC or 180 - 250 VAC, 47 - 63Hz, 150W max

    • Dimensions / Weight 17" W x 16 2/3" L x 6.5" H / 39 Lbs.

  • Options Remote Client Applications:• COURIER – Retrieval & Playback Software• ReBOUND – Call Check, Instant Recall Software• DI ROD – Record On Demand/Free Seating Software • NetFLARE – Watchdog Monitor / Alarm Software • DI InSight – Quality Assess & Evaluation Software• Enhanced Courier – Advanced Retrieval & Playback software• NetFLARE – Alarm Notification software• WatchDOG – System Fault Hardware Contact Closure• DI CTI SDK – Developer’s Kit – data integration and recorder controlGUI Kits – Monitor, Keyboard, Speakers and MouseLabel Printers – Creates Archive Medial LabelsRemote Diagnostics

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